If you’re a professional contractor that specializes in the installation of epoxy, polyurethane or polyaspartic floor coatings, then you know the importance of concrete preparation. Using the right equipment for coatings during this step is critical to installing high quality floor coatings. Concrete Surface Profile (CSP) For epoxy coating products to properly “bond”, the concrete needs to be rough. That …
The actual installation of an epoxy coating system is just one part of the customer experience. As a contractor specializing in epoxy, polyurethane and polyurea-polyaspartic coatings (www.garagefloorcoating.com), we can install beautiful flooring. However, the breakdown of an essential customer touch point may determine whether we get a 1-star or 5-star review. In this blog, I’ll provide some tips on another …
Just as in painting, installation of epoxy flooring is as much about the preparation as it is about application. Accordingly, high-quality concrete preparation requires careful attention to the repair of hairline cracks, spalling, pitting and major cracks. Besides, proper concrete crack repair enhances the final appearance of your epoxy floor. Concrete crack repair can vary considerably from job to job. …
Applying epoxy, polyurethane and polyurea-polyaspartic coatings to outdoor concrete substrates is very popular. Why? Because these two-component resins provide extreme durability, UV protection and chemical resistance when applied in proper sequence to driveways, walkways, patios or parking lots. But what about indoor epoxy applications? But are these products suitable for indoor spaces as well? Absolutely! Why are Some Customers Reluctant? …
Am I just getting old and grumpy or has exceptional customer service taken a bit of a hit these days? It appears to be the latter (although, I am getting old too). Recent studies from Arizona State University show that customer’s perceive customer service to be getting worse over time. Customer “problems” climbed from 32% in 1976 to 50% in …
The physical installation of an epoxy coating system is only one small part of the customer experience. There are several essential customer “touch points” that occur before, during, and after coating installation. In this blog, I’ll focus on the (often overlooked) etiquette of job site departure. Isn’t Installing Awesome Epoxy Flooring Enough? Great customer communication, job site arrival etiquette, proper …
There are lots of reasons to want an epoxy floor installed in your home, commercial facility or retail space. An epoxy coating is unique because it provides a trifecta of aesthetics, durability and moisture mitigation not provided with other flooring options. Vinyl, tile, engineered wood or carpet, won’t provide all these benefits. But what I love the most about epoxy …
In prior blogs, we’ve covered a lot of topics from concrete preparation and moisture-mitigation to improving the customer experience. But this time around, I’m invoking the “A picture is worth a thousand words” adage by showing several before and after epoxy installs. Nothing gets us more business than showing our customer prospects what their garage could look like! Peeling Paint …
