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Epoxy Flooring: COVID-19

GarageFloorCoating.com Customer Service, Health and Safety

At this time, GarageFloorCoating.com is still scheduling and installing our high-end epoxy, polyurethane, polyurea-polyaspartic flooring in your neighborhood. But with the current and ever-evolving situation with COVID-19, we want you to know what precautions we’re taking to ensure our estimators, our installers, and you, our customers, are safe. Our Focus Will Be On Exterior Substrates In general, we’ll be concentrating …

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Changing Neighborhoods: Epoxy Coatings

GarageFloorCoating.com Customer Service, Residential Flooring Leave a Comment

GarageFloorCoating.com has been in business for over 23 years, changing neighborhoods for the better. During this time, we’ve developed, tested and continuously improved our private-labelled epoxy, polyurethane, polyurea-polyaspartic products. And we’ve learned tricks-of-the-trade. Like which equipment and in-field techniques produce the best results. With our products, experience and know-how, and together with our GFC dealers and franchisees, we’ve installed over …

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Protecting Customer Property

GarageFloorCoating.com Customer Service, Residential Flooring Leave a Comment

The actual installation of an epoxy coating system is just one part of the customer experience. As a contractor specializing in epoxy, polyurethane and polyurea-polyaspartic coatings (www.garagefloorcoating.com), we can install beautiful flooring. However, the breakdown of an essential customer touch point may determine whether we get a 1-star or 5-star review. In this blog, I’ll provide some tips on another …

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Exceptional Customer Service

GarageFloorCoating.com Customer Service Leave a Comment

Am I just getting old and grumpy or has exceptional customer service taken a bit of a hit these days? It appears to be the latter (although, I am getting old too). Recent studies from Arizona State University show that customer’s perceive customer service to be getting worse over time. Customer “problems” climbed from 32% in 1976 to 50% in …

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Job Site Departure Etiquette

GarageFloorCoating.com Customer Service, Garage Floor Coatings Leave a Comment

The physical installation of an epoxy coating system is only one small part of the customer experience. There are several essential customer “touch points” that occur before, during, and after coating installation. In this blog, I’ll focus on the (often overlooked) etiquette of job site departure. Isn’t Installing Awesome Epoxy Flooring Enough? Great customer communication, job site arrival etiquette, proper …

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Superior Customer Experience – Epoxy Coatings

GarageFloorCoating.com Customer Service, Epoxy Flooring Leave a Comment

When contracted to install an epoxy floor coating, the installation itself is only one step in providing a superior customer experience. (Albeit, an important step given that poorly installed epoxy flooring will not get you a referral). To ensure a worthy experience, the contractor needs to provide peripheral services that go above and beyond the installation itself. Ongoing Customer Communication …